Client Policy

Refund Policy

Effective Date: 1 April 2026

Mitsafe is committed to transparency and excellence across our software development, digital platforms, and technology services. This Refund Policy explains how cancellations and refund requests are evaluated and processed.

Policy Sections

Effective Date: 1 April 2026

1. Introduction

Section 1

Mitsafe provides digital, software development, technology, and related professional services. This policy outlines how service cancellations and refund requests are handled.

At Mitsafe, we are dedicated to delivering high-quality custom software solutions, digital transformation services, and technology consulting. Due to the bespoke nature of software engineering and professional consulting services, resources, personnel, and infrastructure are committed specifically for each engagement. This Refund Policy establishes transparent principles for evaluating cancellation requests and refund eligibility.

2. Services Covered

Section 2

This policy applies across Mitsafe's range of digital, engineering, and technology service offerings.

This policy governs engagements across our core services, including but not limited to: Software Development, Website Development, Mobile App Development, UI/UX Design, Digital Marketing, AI & Automation Solutions, Cloud & DevOps Engineering, API Integration, CRM & ERP Solutions, E-Commerce Solutions, and other agreed professional technology services provided across various industry sectors.

3. Project-Based Services

Section 3

Project-based services involve dedicated planning, system architecture, design, and development performed specifically for the client.

Because project-based work requires custom engineering, dedicated talent allocation, and progressive milestone delivery, refund eligibility is tied to the stages of work completed and the terms defined in the individual project agreement or statement of work. Work completed and approved at various milestone stages represents delivered value.

4. Refund Eligibility

Section 4

Refund requests are evaluated on an individual basis under specific criteria. Automatic refunds are not provided.

Eligibility for a partial refund or settlement is determined following a structured assessment based on: (a) the volume and quality of work already completed; (b) the current stage and timeline of the project; (c) engineering and specialist resources already allocated; (d) third-party infrastructure and tooling costs incurred; and (e) terms agreed in the applicable contract between Mitsafe and the client. Mitsafe does not guarantee or offer automatic refunds.

5. Non-Refundable Amounts

Section 5

Incurred costs, completed deliverables, and external expenditures are non-refundable where applicable.

Payments corresponding to completed milestones, approved design artifacts, deployed codebases, consultation hours delivered, and third-party expenses (such as third-party software licenses, server hosting, domain purchases, cloud infrastructure provisioning, or paid developer tools) are non-refundable once incurred on behalf of the project.

6. Cancellation of Services

Section 6

Clients may request cancellation of an active engagement through formal written communication.

To request the cancellation of an ongoing service or project, the client must submit a formal written notice to Mitsafe. Cancellation halts future project milestones and resource allocation; however, initiating a cancellation does not automatically entitle the client to a full or partial refund of amounts already paid or billed for work accomplished.

7. Refund Request Process

Section 7

Submit refund requests through official Mitsafe contact channels with comprehensive project details.

To initiate a review for refund consideration, clients should contact Mitsafe through our official communication channels with the following information: (1) Client / Company Name; (2) Project Title and Agreement Reference; (3) Invoice number and proof of payment; and (4) A clear, detailed explanation of the basis for the refund request. Providing complete documentation enables an objective and prompt review.

8. Refund Review

Section 8

Every refund request undergoes thorough, objective examination based on contractual agreements and project deliverables.

Upon receipt of a formal refund request, Mitsafe's project and finance management will conduct a comprehensive audit. The review examines the project scope, signed agreements, milestone approvals, communications, work delivered to date, and the specific circumstances surrounding the request before reaching a final decision.

9. Refund Processing

Section 9

Approved refunds are disbursed through the applicable payment method or process.

If a refund is mutually agreed upon or approved following our evaluation, the amount will be processed through the original payment method, bank transfer, or another mutually agreed financial channel. Processing will be executed in accordance with applicable banking and payment provider protocols.

10. Third-Party Services

Section 10

External software, hosting, domain, API, and gateway fees are governed by their respective vendor policies.

Mitsafe integrates and utilizes reliable third-party services (such as cloud hosting providers, domain registrars, payment gateways, third-party APIs, and proprietary software licenses) to build client solutions. Mitsafe has no control over external vendor policies, and all third-party fees remain strictly subject to the respective provider's terms and refund guidelines.

11. Exceptions

Section 11

Unforeseen or exceptional circumstances may be reviewed individually at Mitsafe's discretion.

Mitsafe understands that unique project situations or extraordinary circumstances may arise. In such instances, Mitsafe reserves the right to evaluate requests on an individual, discretionary basis and work collaboratively with the client toward an equitable resolution.

12. Policy Updates

Section 12

Mitsafe reserves the right to modify this policy periodically, with updates published on this website.

Mitsafe may update, amend, or modify this Refund Policy as our services evolve, new technologies are introduced, or legal standards require. The revised policy will be posted on this page with an updated 'Last Updated' date. Clients are encouraged to review this policy periodically.

13. Contact Information

Section 13

Get in touch with Mitsafe via our official contact channels for questions regarding this policy or your project.

If you have any questions, concerns, or requests regarding this Refund Policy or wish to discuss an active engagement, please reach out to Mitsafe through our official website contact channels, our project inquiry desk, or your dedicated account representative.

Have questions about your project or this policy?

Our team is here to assist you. Contact our official desk for any policy clarifications or project assistance.

Effective Date: 1 April 2026