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Applicable to all clients, projects, services, packages, and professional engagements under Modern Technology & Modern Ventures Group.
Modern Technology & Modern Ventures Group provides technology, digital marketing and business solutions to clients across various industries.
Our services may include, but are not limited to:
This Refund, Cancellation & Settlement Policy has been established to clearly define the terms applicable to payments, project milestones, service periods, cancellations, refunds and third-party advertising expenditure.
By approving a quotation/proposal, making a payment, confirming a project, granting access, or allowing work to commence, the client acknowledges and agrees to the terms of this policy.
Most of our services are provided on a milestone-based, project-based or service-period basis.
Depending on the nature of the engagement, a project may be divided into multiple milestones, such as:
Each milestone has a corresponding professional service charge based on the scope of work, resources required, estimated time and deliverables.
Once a particular milestone or service period has commenced, the corresponding fee is considered allocated toward the execution of that service.
ALL SERVICE FEES ARE NON-REFUNDABLE AFTER THE RELEVANT SERVICE, MILESTONE OR SERVICE PERIOD HAS COMMENCED.
This policy applies to professional services including, but not limited to:
Once the relevant work or service has commenced, the amount paid toward that milestone or service period will generally be non-refundable.
When a client confirms a project or service, Modern Technology & Modern Ventures Group may immediately allocate dedicated professional resources.
Resources committed specifically for the client's project include:
These resources may be reserved specifically for the client's project. Therefore, once work has commenced, the associated service fee represents professional time, resources, planning, execution and other commitments made for the project.
For this reason, service fees are generally non-refundable after commencement of the relevant milestone or service period.
Where a project is divided into milestones, each milestone shall be treated as a separate stage of the project.
If the client decides to cancel or discontinue the project after a particular milestone has commenced:
Future milestones that have not yet commenced may be reviewed separately by management.
For recurring services, the applicable fee relates to the agreed service period and is non-refundable once commenced.
For recurring services such as: SEO, Social Media Management, Digital Marketing, Performance Marketing, Website Maintenance, Content Marketing, Advertising Management, Consulting, and other monthly services:
The applicable fee relates to the agreed service period. Once the monthly service period has commenced, the applicable monthly fee is generally non-refundable.
This applies even if the client subsequently chooses not to utilize all available activities during that service period.
Voluntary client cancellation or pausing of services does not automatically create a right to a refund.
If the client voluntarily chooses to cancel the project, pause the project, discontinue the service, change the business strategy, change the requirements, reduce the budget, stop marketing activities, or move the project to another provider after the relevant service or milestone has commenced, such decision does not automatically create a right to a refund.
All completed work, commenced milestones, allocated resources and applicable third-party expenses remain subject to payment and settlement.
A client's change of mind or internal strategy revision does not automatically qualify for a refund.
A client's change of mind, change in business requirements, internal business decision, budget revision or decision to discontinue a project does not automatically qualify for a refund after commencement of the relevant work.
Any exception shall be considered solely under the Exceptional Refund & Settlement Process described below.
Although standard policy is No Refund After Commencement, management may, at its sole discretion, consider an exceptional refund request in specific circumstances.
A refund shall not be considered automatically applicable merely because the client requests cancellation.
Management may consider:
The final decision will be communicated to the client in writing.
Approved exceptional refunds must undergo final financial reconciliation and verification before disbursement.
If management approves an exceptional refund, the approved amount will first go through the company's final reconciliation and settlement process.
The company may require time to verify:
Only after completion of this reconciliation will the final settlement amount be determined.
Where management approves an exceptional refund, final settlement may take up to 2 months.
This period may be required for:
The settlement period will begin after the refund has been formally approved and the necessary reconciliation information is available.
Advertising funds deposited for campaigns are distinct from professional service fees.
Modern Technology & Modern Ventures Group may manage advertising campaigns through third-party platforms such as:
Money deposited toward advertising is distinct from the company's professional service fee. The treatment of advertising funds depends upon the actual status of the relevant third-party advertising account.
Advertising balances and spend are subject to the policies of the respective advertising platforms.
Where funds have been deposited, prepaid or transferred toward advertising campaigns, such funds may be:
Modern Technology & Modern Ventures Group does not independently guarantee a refund of funds held or utilized by a third-party advertising platform. Any refund is subject to the applicable platform's rules, policies and actual account status.
If an advertising platform refunds an eligible unused amount, settlement is calculated on the actual amount received.
If an advertising platform refunds an eligible unused amount, the company will reconcile the amount actually received.
The final settlement will be based on the actual amount available/refunded by the third-party platform, after applicable adjustments, charges or deductions, where applicable.
The company will not be responsible for any amount that a third-party platform refuses to refund under its own policies.
Formal settlement statements are communicated to the client via official email.
In the event that an exceptional refund or third-party advertising refund becomes applicable, Modern Technology & Modern Ventures Group will communicate the final settlement details to the client through email.
The settlement email may include:
The client will be informed once the reconciliation process has been completed.
Professional management fees are separate from actual ad spend and cover complete campaign execution.
Advertising management charges are separate from the actual advertising budget.
This fee covers professional campaign management activities such as:
The management fee is a professional service charge and is separate from the advertising amount paid to the respective advertising platform.
Demonstration of advertising budget versus management fee calculation.
Suppose:
If the advertising platform later refunds an unused amount, the refund calculation will be based on the actual amount refunded by the platform.
The campaign management fee will not automatically become refundable merely because an advertising campaign is stopped or an unused advertising balance is returned.
Evaluation and treatment of unspent ad balance across platform accounts.
Where an unused balance remains in Google Ads, Meta Ads, LinkedIn Ads or another advertising account, the company will determine whether the balance is:
Where a third-party platform refunds the amount to the company, the company will process the applicable client settlement after reconciliation.
Non-recoverable statutory taxes and payment gateway transaction fees are excluded from refunds.
Where applicable, the following may be considered separately during a final settlement:
Any such charges that cannot be recovered may be excluded from the refundable amount, subject to applicable law and the specific transaction.
Delays caused by external factors or client dependency do not create refund eligibility.
A delay caused by the client or factors outside the company's reasonable control will not automatically create a right to a refund. Examples include:
The project timeline may be revised accordingly.
Scope modifications and additional requirements are billed separately.
Any requirement that falls outside the originally agreed scope may be treated as an additional service.
Additional work may require:
The client will be informed about applicable additional charges before execution wherever reasonably practicable.
Digital marketing and SEO performance depend on external search engine and platform algorithms.
Digital marketing and SEO results depend on numerous factors outside the direct control of the service provider. Therefore, unless specifically guaranteed in a separate written agreement, Modern Technology & Modern Ventures Group does not guarantee:
Performance may be affected by search engine algorithms, competition, market conditions, website quality, content, advertising budget, audience behavior, competitor activity, platform policies, and other external factors. Performance expectations do not create an automatic entitlement to a refund.
Development charges are tied to milestone execution and progressive deliverable acceptance.
For website, software and application development projects, payments are linked to agreed milestones and deliverables.
Once a development milestone has commenced, charges related to that milestone are generally non-refundable. This includes work such as:
If the client discontinues the project after work has commenced, the completed/commenced milestone will be settled according to the agreed commercial terms.
Deliverable handovers after project cancellation are provided subject to financial settlement.
Where applicable, after financial settlement and subject to the agreed terms, the company may provide the client with the deliverables completed up to the relevant stage.
Any pending amount related to completed work must be cleared before final handover where such condition is applicable under the project agreement.
Under-utilization of active retainers or service capacity does not create a refund right.
If the client does not fully utilize the available services, deliverables or campaign capacity during an active service period, this will not automatically create a refund entitlement.
For example, if a client has an active monthly digital marketing or social media management package but does not provide timely content, approvals or instructions, the monthly service fee will remain applicable for the agreed service period.
Structured reconciliation formula used to calculate final settlement amounts.
Before processing any approved refund or settlement, the company may prepare a final financial reconciliation covering:
The exact calculation will depend upon the circumstances of the individual project.
Processed settlements represent the full and definitive closure of project finances.
Once the final settlement has been approved and processed, the settlement shall represent the final financial reconciliation for the relevant service or project, subject to applicable law and any rights that cannot legally be waived.
Any additional claim relating to amounts already finally settled will be subject to the applicable agreement and governing law.
Engagement confirmation and project kick-off constitute full acceptance of this policy.
By:
the client acknowledges that they have read, understood and accepted this Refund, Cancellation & Settlement Policy.
Summary overview of key policy terms for quick client reference.
Non-refundable after the relevant milestone/service has commenced.
Each milestone is governed by its agreed scope and payment structure.
The applicable monthly fee is generally non-refundable once the service period has commenced.
Only possible if specifically approved by authorized management in writing.
Final settlement may take up to 2 months after approval and completion of reconciliation.
Third-party advertising funds are subject to the respective platform's policies and actual account status.
Settlement is based on the actual amount refunded/received after reconciliation.
The client will receive a formal settlement communication by email where applicable.
Modern Technology & Modern Ventures Group is committed to maintaining a transparent and professional financial process with every client.
Our objective through this policy is to ensure that:
This policy is designed to protect the interests of both the client and the company while maintaining a professional and transparent business relationship.
To be signed by client upon formal agreement or proposal confirmation
Technology | Digital Marketing | SEO | Performance Marketing | Web & Software Solutions
Thank you for choosing Modern Technology & Modern Ventures Group.
Our team is here to assist you. Contact our official desk at contact@mitsafe.com for any policy clarifications or project assistance.